Privacy Policy

The privacy of your personal information is very important. Your information is collected with a commitment to using, and disclosing personal information only to the extent necessary to the services provided and within the framework of PHIPA (Personal Health Information Protection Act).

Personal information is anything that relates to an individual’s personal characteristics, health, activities or views.

The main reason that information is collected is to be able to provide safe, effective treatment to clients. Collecting information about health history, family history, function and pain helps to better treat clients or refer them to other health care providers if massage therapy is not the right treatment option for them.

Other reasons to collect personal health information are:

  • to invoice clients for services or to process credit card payments.
  • to have a history of client care to ensure that treatments are beneficial to the client’s specific needs.
  • to provide information to the College of Massage Therapists of Ontario as part of regulatory activities in the public interest.
  • to provide insurance companies with confirmation of appointment time, duration, and date should the company audit a client’s submissions.

Information protection

  • Your information is protected under the Personal Health Information Protection Act (PHIPA).
  • Your information is kept for 10 years after your last appointment or 10 years from the day of your 18th birthday if you were under 18 at the time of your last treatment.
  • Your information is kept in a locked filing cabinet and/or online in a secure database.
  • Your information can be shared with other health care professionals, lawyers, third party payers, and other parties with your expressed written consent.
  • information must be shared if subpoenaed by the court. (consent is not required if subpoenaed.)

You have access to your information at your request.  A reasonable fee will be charged for copies of your file.

Duty to report.

As a regulated health professional there is a duty to report:

  • Suspected Sexual Abuse – A written report must be filed if you have reasonable grounds, obtained in the course of your practice, to believe that a patient has been sexually abused by any registrant of the College or by any registrant of another health regulatory college.
  • Suspected Child Abuse or Neglect – The Child and Family Services Act (CFSA) requires registrants of the College (as professionals performing professional or official duties with respect to children) to report on suspected cases of abuse or neglect.
  • Suspected Elder Abuse – Under the Nursing Homes Act, if you suspect that a resident has suffered or may suffer harm as a result of unlawful conduct, improper or incompetent treatment of care of neglect, you must report the suspicion to the Director of Nursing Homes.

Do you have any questions?

If you have any questions or concerns about the privacy policy, please feel free to contact me directly.

If you require more detailed information on the Personal Health Information Protection Act click here

For general inquiries, the Information and Privacy Commissioner of Ontario oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as an ombudsman for privacy disputes.

Information and Privacy Commissioner of Ontario

2 Bloor Street East,
Suite 1400
Toronto, ON
M4W 1A8